Terms of Service

Effective date: 9 August 2026

These Terms of Service explain the rules for accessing and using Faultwise, which is provided by DEFORM GEOSCIENCE LTD. We refer to them below as the Terms.

We have written the Terms to be clear and practical. If you have any questions, you can contact us at support@faultwise.app.

Please read the Terms carefully. By creating an account or using Faultwise, you agree to them. If you use Faultwise on behalf of an organisation, you confirm that you have authority to accept the Terms for that organisation.

If you do not agree to the Terms, please do not create an account or use Faultwise.

1. Who we are

DEFORM GEOSCIENCE LTD provides Faultwise.

In the Terms, “we”, “us” or “our” means DEFORM GEOSCIENCE LTD.

Company number: 16188177
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

2. What the Terms cover

The Terms apply to:

The Terms apply only to Faultwise. They do not apply to the separate Deform product.

Our Privacy Policy explains how we collect, use, store, share and protect personal data. It is separate from the Terms.

3. Other agreements

Full Access is available only under a separate Software Licence Agreement between the customer and us. This applies even if Full Access is provided free of charge.

The Software Licence Agreement may be supplemented by an order form, quote, invoice, Data Processing Agreement or other written document issued by us or expressly accepted by us in writing. These supporting documents do not grant Full Access on their own. Terms supplied by you, including in a purchase order, apply only if we expressly accept them in writing.

If the Software Licence Agreement or a supporting document conflicts with the Terms, it controls only for the subject of that conflict. All other parts of the Terms continue to apply unless the Software Licence Agreement or supporting document expressly says otherwise.

4. Eligibility and authority

You must be at least 18 years old to create an account or use Faultwise.

You must have the legal capacity to accept the Terms.

Faultwise accounts are created and used by individual people. You may use Faultwise for yourself or on behalf of an organisation.

If you create an account or use Faultwise on behalf of an organisation, you confirm that:

If you do not have that authority, you must not accept the Terms or use Faultwise on the organisation’s behalf.

Some individual users may be consumers, meaning that they use Faultwise wholly or mainly for purposes outside their trade, business, craft or profession. Nothing in the Terms removes or reduces any consumer right that cannot lawfully be excluded or limited.

5. Accounts

You must provide accurate account information and keep it up to date.

Each account is for one named user only. You must not:

If several people in an organisation use Faultwise, each person must have their own account and any licence required for that use.

You must keep your password and authentication details secure and notify us promptly if you believe your account has been compromised.

You are responsible for activity that you authorise through your account or that results from your failure to protect your credentials. You are not responsible for unauthorised activity caused by our breach of the Terms or failure to use reasonable care.

6. Access types at a glance

Faultwise offers different types of access:

Usage allowances and service availability may vary by access type. Your current access status may be shown in Faultwise or communicated when access is granted.

Access rights are personal to the named user and are not transferable.

7. Preview Access

Preview Access is free of charge and is intended for demonstration, familiarisation and initial evaluation.

Preview Access may include:

Preview Access does not allow you to upload your own project files.

Preview Access must not be used for:

We may change, limit, suspend or discontinue Preview Access. Where reasonably practical, we will provide notice of a material change.

8. Trials and Extended Trials

A Trial temporarily allows you to evaluate the full Faultwise feature set, including the ability to upload compatible files, subject to the usage allowances and restrictions in this section.

Trials are provided free of charge.

The standard Trial period is seven calendar days, starting when we activate it. We may grant a longer period. A longer individually agreed period may be described as an Extended Trial.

We review each Trial request manually and decide whether to grant it. We may refuse a request, including where we cannot reasonably verify the proposed user or use, or where providing access would create a legal, sanctions, export-control or other compliance risk. Requesting a Trial does not guarantee that it will be granted.

Unless we agree otherwise in writing:

You may test client data during a Trial only if the client has authorised you to do so and the use complies with the Terms, including section 12 on personal data.

When a Trial ends, the account normally returns to Preview Access.

9. Academic Access

We may provide Academic Access to eligible students, educators, researchers, academic institutions, geological surveys, public-interest research bodies and non-profit organisations.

Academic Access is granted manually and at our discretion for the period we specify. We may ask for information about your institution, status, project and intended use.

We may ask you to confirm that you remain eligible for Academic Access. You must promptly tell us if your status, affiliation, project or intended use changes in a way that may affect your eligibility.

Academic Access may be used for:

The source of a grant, scholarship or research funding does not by itself determine whether a use is commercial. We consider the nature and purpose of the project.

Academic Access must not be used for:

If Faultwise materially contributes to an academic publication, presentation, poster, teaching material or research output, we would appreciate an acknowledgement where appropriate under normal academic practice.

We may refuse, suspend or withdraw Academic Access if you do not or no longer meet the eligibility requirements, do not provide information reasonably requested to verify your eligibility, or use the access outside the permitted scope.

10. Full Access

Full Access is available only under a Software Licence Agreement between the customer and us.

Full Access may be provided for a fee or free of charge. Agreeing to the Terms does not give you Full Access or permission to use Faultwise for commercial work. Those rights are granted only through the applicable Software Licence Agreement.

The Software Licence Agreement normally sets out the terms specific to Full Access, including:

A consultant with appropriately licensed Full Access may use Faultwise for authorised client work and may include Faultwise Outputs in client deliverables. The consultant must not give the client access through the consultant’s account. Each person who directly uses Faultwise must have their own authorised account and licence unless the Software Licence Agreement expressly allows another arrangement.

11. Usage limits and fair use

Faultwise may limit how often or how much certain features can be used. These limits may include AI usage allowances, rate limits and maximum file sizes. They may vary by access type.

We may apply reasonable limits to:

We may show a limit in Faultwise or communicate it when access is granted. We may consider reasonable requests for additional access or allowances but do not guarantee that a request will be approved.

You must not try to bypass any usage limit or technical restriction.

12. Personal data in customer content

Faultwise is designed for geological and technical project data. It is not intended for the deliberate processing of personal data about identifiable individuals.

In the Terms, Customer Content means files, data, prompts and other material that you upload or submit to Faultwise.

In the Terms, Outputs include calculations, metrics, visualisations, exports, AI responses and other results generated through your use of Faultwise.

You must not intentionally upload or submit personal data in project files or AI prompts unless we have first agreed the relevant data-processing terms with you in writing, including a Data Processing Agreement where required.

In particular, you must not upload special-category personal data, criminal-offence data or other sensitive personal data unless we have expressly agreed to that processing in writing.

Limited personal data may appear incidentally in file names, surface names, headers, image metadata or prompts. You are responsible for:

If we agree to process personal data in customer content on behalf of an organisation, the organisation is the controller and we are its processor for that processing. The agreed Data Processing Agreement or other data-processing terms will apply.

Our handling of account data and incidental personal data is described in our Privacy Policy.

13. Customer content and uploads

You retain any rights you have in your Customer Content.

You give us a limited right to receive, store, process, transmit, analyse and display Customer Content, and to generate Outputs from it, only as reasonably necessary to:

You are responsible for ensuring that:

Faultwise is not a long-term storage or backup service. You must keep your own copies of source files, project data and Outputs.

We may delete temporary Customer Content after inactivity, session reset, redeployment or termination, or where reasonably required for operational reasons. The usual handling and retention of Customer Content is explained in our Privacy Policy.

We do not use Customer Content or Outputs to train or fine-tune AI models or for product-training datasets, benchmarking datasets or general internal datasets.

14. Outputs and ownership

We do not claim ownership of your Customer Content.

As between you and us, and to the extent that Outputs can be owned:

We assign any rights that we may have in those Outputs to you or the organisation, as applicable, subject to:

Outputs generated from demo datasets or other third-party material remain subject to section 18 and to any rights, licences or restrictions that apply to the source material.

Your rights in Customer Content and Outputs do not give you any ownership of Faultwise, its software, algorithms, interfaces, methods or other intellectual property.

AI responses may not be unique, and similar responses may be generated for other users. We do not guarantee that an Output is protected by intellectual property rights or that it is suitable for a particular use.

15. Confidentiality

In this section, Confidential Information means non-public information disclosed by one party to the other that is identified as confidential or that a reasonable person would understand to be confidential from its nature or the circumstances of disclosure.

Your Confidential Information may include non-public Customer Content, project information, unpublished research and support communications.

Our Confidential Information may include non-public product information, security information, beta features, technical information, pricing and business information.

Each party must:

For Customer Content, providing and supporting Faultwise does not include using its contents for product training, model training, benchmarking or internal datasets.

Confidential Information does not include information that:

A party may disclose Confidential Information where required by law or a competent authority. Where lawful and reasonably practical, it will first notify the other party and disclose only what is required.

This section continues after access ends for as long as the Confidential Information remains confidential.

16. AI-assisted features

Faultwise includes an optional chat feature called Ask AI. It lets you ask questions about calculated fault metrics and related geological concepts.

Ask AI may produce incomplete, inaccurate, misleading or unsuitable responses. Its responses are provided for general information and decision support only. They are not professional advice or a substitute for qualified professional judgement.

You must review and independently verify an Ask AI response before using or relying on it. You must not use it as the sole basis for any decision with significant professional, commercial, operational, safety, legal or regulatory consequences.

We may change how Ask AI works, including the models or providers it uses. Ask AI is subject to the usage limits described in section 11.

Our Privacy Policy explains what is sent to an AI provider and how AI-related data is handled.

17. Professional judgement

Faultwise helps you analyse and visualise fault data. It does not replace qualified professional judgement.

Outputs depend on the quality of the input data, assumptions, parameters, algorithms, model limitations, user choices and professional interpretation. They may be incomplete, inaccurate or unsuitable for a particular project.

Before using or relying on Outputs, you are responsible for:

You may use Faultwise and its Outputs to inform decisions, but you must apply appropriate professional judgement and consider other relevant information before making any decision with significant consequences.

18. Demo datasets and third-party material

Faultwise may include demo datasets or other material from public, academic, government or third-party sources.

Where applicable, source, licence and attribution information for a demo dataset can be viewed in Faultwise.

You must comply with any source licence, attribution requirement or restriction that applies to third-party material. You must not remove or obscure a required attribution or proprietary notice.

We may convert, simplify, format or adapt third-party data for demonstration in Faultwise. This does not transfer ownership of the original data to us or you.

Demo datasets are provided for demonstration and evaluation. They may be incomplete, outdated, simplified or unsuitable for site-specific analysis or professional reliance.

The original providers do not sponsor or endorse Faultwise unless expressly stated.

19. Acceptable use

You must use Faultwise lawfully and responsibly.

You must not:

This section does not prevent an appropriately licensed consultant from using Outputs in authorised client services and deliverables.

20. Sanctions, export controls and restricted use

Faultwise is not available where providing, accessing or using it would breach applicable sanctions, export-control or trade-restriction laws.

You must not access, use, transfer or make Faultwise, Customer Content, Outputs or related technology available to any prohibited person, entity, territory, end user or end use.

You confirm that, whenever you access or use Faultwise:

You must promptly tell us if you become aware of a change that may affect compliance with this section.

The relevant laws include those of the United Kingdom and any other jurisdiction applicable to us, you, the customer, the transaction or the intended use.

We may screen users, organisations, ownership, access locations, projects, customers, end users and intended uses. We may request information reasonably needed for that purpose.

We may refuse, suspend or terminate access, block an upload or take another reasonably necessary action if we reasonably believe there is a sanctions, export-control, legal or compliance risk.

21. Our intellectual property

DEFORM GEOSCIENCE LTD owns the intellectual property rights in Faultwise, including our original software, algorithms, methods, interfaces, workflows, implementations, branding, trademarks and know-how.

Faultwise may incorporate open-source software, third-party components and scientific algorithms or methods that we did not create. We do not claim ownership of those materials. They remain subject to their applicable rights and licences.

Except for the limited rights expressly granted under the Terms or the applicable Software Licence Agreement, no rights in Faultwise are transferred to you.

You may use our name and product name only as reasonably necessary to identify Faultwise or acknowledge its use. You must not imply endorsement, sponsorship or partnership without our written permission.

If you provide feedback, suggestions or ideas, we may use them to improve Faultwise without payment or other obligation to you. This does not allow us to use confidential Customer Content outside the permissions in the Terms.

We will not publicly identify you or your organisation as a user, customer or collaborator, or use a name, logo, testimonial, quotation or project detail for publicity, without prior written permission from the relevant individual or an authorised representative of the organisation.

22. Support, availability and changes to Faultwise

Basic technical support for Preview Access, Trials and Academic Access may be provided on a reasonable-efforts basis. These access types do not include onboarding, workflow consulting or project-specific guidance unless we expressly agree otherwise in writing. We do not promise a particular response time or service level for those access types.

Onboarding, workflow support and other support or service commitments for Full Access are described in the applicable Software Licence Agreement.

Faultwise may occasionally be unavailable because of maintenance, updates, security work, hosting issues, third-party service failures or circumstances outside our reasonable control.

We may update, add, remove or change features. We will not use this right to remove a fixed access right that we have expressly granted without a reasonable reason, such as a legal, security, abuse, third-party service or operational requirement.

23. Suspension and termination

We may refuse, suspend, restrict or terminate access if we reasonably believe that:

Where reasonably practical, we will explain the reason and provide an opportunity to address the issue. We may act immediately where needed to protect users, confidential information, the service or legal compliance.

You may stop using Faultwise at any time. You may also request deletion of your account as explained in our Privacy Policy.

When access ends, you must stop using any feature or material that your access no longer permits. Sections concerning intellectual property, confidentiality, liability, governing law and any other provision intended to continue will survive.

24. Service limitations

We will use reasonable care and skill when providing Faultwise. However, Preview Access, Trials and Academic Access do not include guaranteed availability, support response times or deadlines for fixing problems.

We do not promise that:

If you use Faultwise in the course of a business, profession or organisation, only the promises expressly stated in the Terms apply, together with any rights that applicable law does not allow us to exclude.

Nothing in this section limits any consumer rights that cannot be excluded or restricted by law.

25. Liability

Liability that we do not limit

Nothing in the Terms excludes or limits our liability for:

Nothing in the Terms removes or limits a remedy that applicable consumer law requires us to provide.

Business, professional and organisational use

If you use Faultwise in the course of a business, profession or organisation, we are not liable for:

Preview Access, Trials and Academic Access

Subject to the exceptions above, our total liability arising from or relating to Preview Access, Trials and Academic Access is limited to £100 for all claims combined.

This does not give you an automatic right to £100. It means that, if we are legally responsible for a claim, £100 is the maximum total amount that we could be required to pay for all claims combined. It is not a fee or charge payable by you.

The £100 limit does not apply where consumer law or any other applicable law does not allow the relevant liability or remedy to be limited.

Full Access

The £100 limit for Preview Access, Trials and Academic Access does not apply to Full Access. Liability relating to Full Access is set out in the applicable Software Licence Agreement.

If the Software Licence Agreement does not specify a different liability limit, our total liability for paid Full Access is limited to the fees paid or payable for Full Access during the 12 months before the event that led to the claim.

If Full Access is provided free of charge, the fallback liability limit is £100.

These fallback limits only limit liability that already exists. They do not create liability and do not apply where liability cannot lawfully be limited.

Consumers

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of the Terms or our failure to use reasonable care and skill. We are not responsible for business losses arising from use outside a consumer purpose.

26. Changes to the Terms

We may update the Terms when Faultwise, our access model, the way we provide the service or applicable law changes, or when we need to correct or clarify the Terms.

We will publish the updated Terms and change the effective date at the top of the document. We do not normally provide separate notice of minor, editorial or clarifying changes.

If a change materially reduces an existing user’s rights or materially increases their obligations, we will take reasonable steps to bring it to their attention before it takes effect, for example through a notice in Faultwise. Advance notice may not be possible where a change is required by law or is needed to address an urgent security, abuse or compliance risk.

Changes apply from their stated effective date and do not retrospectively change rights or obligations that arose before that date.

If you continue to use Faultwise after the updated Terms take effect, the updated Terms apply to that continued use. If you do not agree, you must stop using Faultwise.

27. Governing law and courts

The Terms are governed by the laws of England and Wales.

If you use Faultwise in the course of a business, profession or organisation, the courts of England and Wales will have exclusive jurisdiction over disputes arising from the Terms.

If you are a consumer, you may also have mandatory rights under the law of the country where you live and may be entitled to bring a claim in your local courts. Nothing in the Terms removes those rights.

28. Other legal terms

If a court finds part of the Terms unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a provision, that does not waive our right to enforce it later.

The Terms, any written confirmation of your access type or access period and, where applicable, the Software Licence Agreement and supporting documents described in section 3 together govern your use of Faultwise.

We may transfer our rights and obligations under the Terms to another organisation in connection with a sale, transfer or reorganisation of all or part of our business. The transfer itself will not reduce your rights under the Terms. Any later change to the Terms will be made under section 26.

You may not transfer your rights or obligations under the Terms to another person or organisation without our written consent.

No person other than you, us and any organisation bound by the Terms under section 4 has a right to enforce the Terms.

29. Contact us

For questions about the Terms or Faultwise, contact:

DEFORM GEOSCIENCE LTD
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Email: support@faultwise.app